48% of CX pros say that meeting and exceeding customer expectations is a top challenge for their team in 2023. Rightly so, as customers today expect an elevated and seamless experience whether they shop online or in-store, and are not afraid to switch brands to get it. As such, a strategy that focuses on listening to customers and creating consistent omnichannel engagement is more important than ever. 

Using our ‘Ask, listen & act framework’ we will show you how to take your CX to the next level by increasing customer satisfaction across all key channels.