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Diversity and Retail: How to Adapt Your Business to the Diverse Digital Customer

28 Sep 2023

10:00 - 10:45

Keynote Theatre

Join our panel of tech leaders and the CEO of Code First Girls as they explore why diversity and inclusion (D&I) are critical to the success of the retail industry. The panellists will discuss the consequences of overlooking D&I and its impact on product development, customer perceptions, and company culture. With insights on leveraging technology, attracting diverse talent, and retaining a diverse workforce, panellists will discuss practical strategies that will help you adapt your business to the evolving needs of the modern and diverse digital customer. Don't miss this chance to learn how to create an inclusive and innovative retail environment that benefits everyone.

The impact of hiring diverse employees on retail product development
Strategies for adapting to the needs of a diverse digital customer base
Insights on attracting and retaining diverse talent, and building an inclusive company culture

Chairperson

Anna Brailsford, CEO - Code First Girls

Speakers

Jessica Hall, Chief Product Officer - Just Eat Takeaway

Karen Brown, Deputy Chief Technology Officer - Sainsbury's

Cristina Rutgers-Astolfi, Global Head of Analytics - IKEA Customer Support

Kelly Coutinho, Senior Director Data Science & Analytics – International - Ralph Lauren

"We’ve been incredibly happy with the footfall and the quality of the conversations...we’ve had a couple of speaking slots…it was full with standing room only! It’s been a great event, really really enjoyed it."
Marketing Manager, Akeneo
"The flow of people from the talks to the stands is really solid...this is the one UK conference we wanted to do this year and have a big impact at."
Partner Manager, Big Commerce
"It has always been worthwhile coming to eCommerce Expo. A great mix of people we want to meet and catching up with partners. A good concentration of companies we want to work with. Likely to join next year"
Senior Business Development Manager, Feefo
"It's great to meet real customers, listen to what customers are asking for, and target all customers from start-up's to large businesses. It's one of our favourite events, the stand has been very busy. There is always a buzz, and a nice easy atmosphere. We'll definitely be joining next year"
Head of Shipping Solutions and Payment Channels, Royal Mail
"We come to meet existing customers, share thought leadership content, and generate leads"
Event Marketing Lead, Shopify
"We come to eCommerce Expo to meet current clients and prospects and see how the industry is evolving. We have had great conversations with both B2C and B2B brands"
Brevo
"eCommerce Expo is a bigger and busier event compared to other exhibitions. It's been very good in terms of raising brand awareness, lead generations, and thought leadership lessons learnt."
Event and Campaign Manager, Maropost
"It has always been worthwhile coming to eCommerce Expo. A great mix of people we want to meet and catching up with partners. A good concentration of companies we want to work with."
Senior Business Development Manager, Feefo
"It's important to attend because a lot of our prospects are here as well as our competitors. We have met companies with turnover of between five million to 50 million a year and we have had good conversations."
Head of Strategy, Remarkable Commerce
"The event has provided brand exposure, an opportunity to mix with a multitude of businesses, and partnership opportunities.The break-away sessions are important and valuable."
Head of Sales, Alliances, Experian

We couldn't run the event without the support of our fantastic sponsors & partners

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