The FT uses automation to create a 1:1 relationship between their subscribers and their subscription. Data has provided the insight that there is a link between engagement and retention and that the best way to engage their users is via their articles/content - but with thousands of articles published a week, there’s no way to manually build comms that can address everyone's content needs. This session will provide insight into how:

•     The FT has used their marketing platform to do just that

•     Generate specific, and targeted, content

•     Better engage with their subscribers