Conference Programme 2023

Trends were once the purview of the press and the brands that paid them. Now, social media has laid ...

What does it take to gain 1 million active mobile app users monthly? How do you reach the ability to ...

The ever-evolving world of marketing automation continues to present new challenges and opportunitie ...

Winning in the retail game has become a complex challenge, with advanced algorithms, ever more e-ret ...

In recent years, social media has evolved from a simple communication platform to a multifaceted eco ...

Why does your company need both good customer experience (CX) and a successful customer journey? Are ...

Rich messaging channels are growing by 17% year-over-year, with consumers increasingly wanting to ‘c ...

How can we as a digital community design authentic narratives centered around the brand's purpose an ...

Over the last few years, AI has been a hot topic in marketing. We talk about ‘the algorithms’ and us ...

While AI discussions might seem overplayed, many are yet to harness its full potential. Beyond the r ...

In this keynote, we will explore how AI can be used to create an improved customer experience, a mor ...

Selling on Amazon has been one of the lead topics of eCommerce news for over a decade.  Achieving su ...

The current challenges in e-commerce have many online retailers shying away from expanding or scalin ...

Retail Media has quickly become one of the hottest trends in eCommerce and advertising technology. A ...

  IMRG’s exclusive insights uncover the performance of the online retail market in 2023, where you’l ...

  IMRG’s exclusive insights uncover the performance of the online retail market in 2023, where you’l ...

Historically, the manual nature of Payment Operations have always presented a scaling challenge, and ...

The FT uses automation to create a 1:1 relationship between their subscribers and their subscription ...

B2B eCommerce is one of the hottest trends in the retail space right now. With more customers expect ...

Marketing has become one of the biggest priorities for companies in all industries. People no longer ...

Brand marketing is focused on building awareness and creating an emotional connection with the custo ...

Join us as we go behind the scenes of one of the UK’s fastest-growing activewear brands in this conv ...

Why does your company need both good customer experience (CX) and a successful customer journey? Are ...

Yes, ChatGPT can help you win on LinkedIn. And no, that’s not by producing dull, generic AI content. ...

This session will look at the important role community marketing can play in building your brand and ...

We present a checklist for improving your key KPIs with Composable commerce while avoiding the most ...

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A personal brand is more important in business than ever. Some of the biggest brands have visible fo ...

With the average reader scrolling through 2km of content per day, it's never been harder to get your ...

Content is the medium that allows you to connect with your customers. It is the soul behind all the ...

Get the tools and insights you need to select the best B2B e-commerce platform for B2B success.Are y ...

Discover how Box is revolutionising the way marketing teams work. In this engaging presentation, we ...

eCommerce shopping is accessible, convenient and fast – so how can it also be sustainable? Conscious ...

In this insightful session, we will delve into the fascinating world of data-driven marketing strate ...

With customer acquisition costs high and peak season around the corner, it’s important to have a pla ...

The collision of Commerce and Creativity is unlocking a new canvas for marketers and creative talent ...

To capture today’s distracted shoppers, you have to offer far more than a functional solution.  The ...

Join us for an insightful panel discussion on the dynamic opportunities for Cross-Border eCommerce a ...

Imagining a world without third-party tracking cookies…What will it mean for data driven marketing? ...

This session will focus the importance of leveraging data analytics for improving the global custome ...

By putting the buyer journey at the heart of your marketing, you can make better decisions about how ...

Everyone is aware of the need to personalize their website for visitors, but many people find it ver ...

A Deep Dive into Customer Centric Experimentation with Playstation, Domino’s and LeanConvert

1) Driving profitable growth and capitalising on profit vs revenue discrepancies 2) Surfacing LTV an ...

A panel discussion focused on measuring the value of paid search both on marketplaces and within eCo ...

Through our own experience of developing the best rated service in our industry, I’ll discuss how sc ...

The presentation is going to highlight the future challenges of Digital Marketers due to the rapid g ...

Today, tech is the front and centre of every business. Often there is an inflection point between te ...

Join our panel of tech leaders and the CEO of Code First Girls as they explore why diversity and inc ...

Everyone knows that BNPL has seen massive adoption but has it been all positive? Today we explore ho ...

Today, it’s more important than ever to connect with the right audiences in the right places both on ...

In this session, learn how RM’s Consortium went live with a new Adobe Commerce Cloud website in Marc ...

Unlock the true potential of your marketing team by embracing the power of AI. In this session, we’l ...

eCommerce Talent - Past, Present & Future A look at trends that have shaped the market for eCommerce ...

Join us for an exclusive session with OnBuy Founder and CEO, Cas Paton, as he discusses how OnBuy is ...

In a brand-new instalment of their highly popular “Mats&Axel Show”, E-commerce evangelists Mats Fisc ...

The European Union’s new rules to streamline the value-added tax (VAT) reporting and processing for ...

Gousto was founded in 2012, with the vision of becoming the ‘Uk’s most loved way to eat dinner.’ Fas ...

Marketing dollar impact is increasing being diluted. The next wave of loyalty is through the financi ...

World’s leading DTC brands are looking to maximize the LTV of the customers they acquire.Brands must ...

At Qudo, everything we do is designed to empower our clients with the answers they need to truly und ...

Your customers expect intuitive user experiences, and your search has to deliver on that. EE, the UK ...

As consumer habits and purchasing patterns continue to evolve, it is essential to recognize the grow ...

Harrod’s, a leading name in retail for luxury goods and brands, are well known for their instore exp ...

Hear from Courtney Sawatzke, an investor at Active Partners, the leading consumer-focused investment ...

A fireside chat on the future of experience with Tom Lancaster, Wunderman Thompson and Mark Arnold, ...

• Gen AI in product information management influencing business growth • Gen AI in user research to ...

Charle agency are teaming up with the RNLI to share their experience around customer experience post ...

What does it mean to go "composable"? How to plan, and how to do it.

Laura Riches and her Laylo Co-founder Laura Rosenberger were the Marketing Director and Chief Operat ...

With the world continuing to shrink, smart retailers are looking internationally for their next wave ...

Join Dermalogica’s Kevin Rowlands (Senior Ecommerce Growth Manager), Casio’s Monique Green (Ecommerc ...

Global macro developments have impacted consumer sentiment across the world, manifesting differently ...

This engaging 25-minute presentation explores the far-reaching implications of Artificial Intelligen ...

Brands need to provide a seamless, personalised customer experience across multiple online & offline ...

Come and listen to how Artificial Intelligence and modern tech trends such as Headless Storefronts a ...

Big Bus Tours was performing brilliantly and winning awards. Then Covid struck and the business lite ...

Dyno, owned by British Gas is the UK’s number one plumbing and drains company in the UK, handling ma ...

There are no second chances in the competitive world of eCommerce subscriptions. At Vindicia we know ...

As people’s expectation of online privacy grows, organisations must look for creative ways to make t ...

Panel

Don't miss this opportunity to uncover the hidden costs of bounce rate preventing Google Shopping su ...

  IMRG reveal industry customer acquisition rates, how long customers should be staying with you, an ...

  IMRG reveal industry customer acquisition rates, how long customers should be staying with you, an ...

Pasta Evangelists have been cooking up a storm since 2017. After appearing on the Dragon’s Den, they ...

Understanding how the latest payment trends are shaping the future of eCommerce could be a game-chan ...

Every product has a Product Experience (PX) - PX is how you present products to customers relevant t ...

Every product has a Product Experience (PX) - PX is how you present products to customers relevant t ...

  IMRG’s exclusive data reveals when retailers plan to start their Black Friday campaigns this year, ...

  IMRG’s exclusive data reveals when retailers plan to start their Black Friday campaigns this year, ...

Consumers continue to seek value and selection when they shop, while retailers and brands search for ...

Engaging customers with the right message, at the right time and through their preferred channel is ...

How to get the best out of your ecommerce fulfilment partner” will be moderated by Emma Verkaik CEO ...

Victoria Beckham is a global brand known for their luxury products and world-class customer experien ...

Nick will introduce you to the B2B Superpowers and show you what is important in order to win in tod ...

Brands that succeed in 2023 are likely to be those that connect brand and customer experiences seaml ...

I'll be talking about how Honest has grown through some really challenging times, particularly the p ...

This award-winning case study highlights how combining marketing technology, behavioural science, an ...

We understand the importance of establishing customer loyalty to increase Customer Lifetime Value bu ...

Panelist

- How to improve your search results and increase conversion & revenue?- How to quickly tag all item ...

Influencer marketing is an essential part of the marketing mix. In this session we discuss why influ ...

How can you work with that person of influence, charge high prices, have customers flocking to you a ...

Tarek Müller, co-founder of ABOUT YOU, onea of Europe’s fastest growing fashion and lifestyle retail ...

In today's digital landscape, it is crucial for businesses to adopt an integrated marketing approach ...

In today's digital landscape, it is crucial for businesses to adopt an integrated marketing approach ...

As ecommerce continues with strong global growth, consumers are getting more and more used to buying ...

In today's highly competitive world, where customers have numerous options and heightened expectatio ...

The Livestreaming eCommerce market in China is forecast to reach 700bn RMB (£80bn) in 2023, roughly ...

The Livestreaming eCommerce market in China is forecast to reach 700bn RMB (£80bn) in 2023, roughly ...

Email is far from dead, and its impact goes beyond simply being a communication tool— it shapes our ...

In this presentation, we will explore how eCommerce analytics and monitoring can help brands and ret ...

Even in a more traditional environment, data is still making its mark. Many property firms have long ...

Panel with Tesco & GSK

In challenging economic times marketing budgets are under more scrutiny than ever. Budget-hungry CFO ...

Leading retailers adopt a composable commerce approach to build and run outstanding shopping experie ...

Discover how to turn abandoned carts into brand ambassadors in the realm of multichannel marketing. ...

Delve into the strategic shift retailers are making to marketplace models, discover the fundamentals ...

Selling internationally means accessing new and exciting audiences — which means growth. Unfortunate ...

MKM Building Supplies is the UK´s largest independent builders merchant. In this traditional B2B set ...

This theme aims to encapsulate Moonpig's journey in pivoting its digital ecosystem and working with ...

The film industry has always been at the vanguard of the latest developments in technology. The summ ...

What makes luxury retail so good, and how can you replicate or even better the experience online.

Cross border marketplaces can be a great opportunity for businesses to expand their reach and increa ...

Delve into the transformative power of AI-driven localization technologies, offering invaluable insi ...

The session explores the transformative potential of AI for content practitioners and its impact on ...

D2C is a holistic approach to streamlining how Organisations interact with their Consumers. Leading ...

What if we told you these marketing assumptions and dated ways of working are holding you back from ...

In a fireside chat, Andy and Dave will explore the success behind the rapid growth of Materials Mark ...

A practical look at the strategies and mechanisms that ensure loyalty while protecting brand value.

Digital communities serve as a valuable platform for brands and retailers, providing an essential co ...

Join Cheryl Smith, Marketing Manager at Duncan & Todd, and James Heery, Account Executive at Reputat ...

In this exclusive fireside chat, Wimbledon’s Ecommerce Manager, Richard Wilson, will join Joeri Groe ...

D2C looked an attractive option a few years ago. The D2C model suited both specialist products and F ...

Purposeful branding is a journey not a goal. Perfectionism seems like a good thing at first but can ...

During this session, you’ll gain insights into how AI can be effectively utilised to drive revenue a ...

Protecting children’s data is one of the most complex, least understood, and most perilously underes ...

Discover the strategic initiatives that led to a surge in email subscribers, social media followers, ...

Two years ago, EthosEnergy decided to go on a journey of refreshing their brand messaging with a dig ...

In today's rapidly evolving digital landscape, businesses across industries must continually seek in ...

In an ever-evolving landscape, retail leaders are facing unprecedented challenges and exciting new o ...

Condé Nast is one of the world's most renowned media companies and iconic brands, including Vogue, T ...

In our recent collaborative roundtable discussion with The Drum, we gathered influential leaders fro ...

Exploring the potential transformative power of AI in ecommerce, enhancing predictive customer analy ...

With the ecommerce landscape becoming increasingly competitive, businesses are seeking comprehensive ...

What's the hot, new social media channel where even a small brand can quickly reach millions of peop ...

2023 will go down as the year that everything changed for marketers. It has been a rollercoaster rid ...

Are you tired of burning out while chasing elusive ROI in your B2B marketing campaigns? Join us to u ...

'Storytelling' has been a bit of a buzzword in e-commerce for a few years now. And with good reason: ...

The model of a story is perfectly designed to engage your audience, create emotion, and inspire acti ...

Marketing teams rely on systems and operations to make a difference to organisations. Often working ...

  IMRG tell all about what has happened to industry conversion rates and where the biggest pinch poi ...

  IMRG tell all about what has happened to industry conversion rates and where the biggest pinch poi ...

Businesses continue to face ever changing new marketing technology. How can you stay ahead or keep u ...

The cookie apocalypse is upon us! With the impending full demise of third-party cookies in 2024, rea ...

This session will look at how you can leverage the data that your business directly collects from yo ...

48% of CX pros say that meeting and exceeding customer expectations is a top challenge for their tea ...

The session will discuss how Moonpig identifies markets for international expansion, focusing on the ...

eCommerce podcast host extraordinaire, and author of multiple best selling books on eCommerce will b ...

In his talk, Harry will share some proven cognitive biases and how they can be leveraged to drive mo ...

Future proofing media mix and advertising strategy to reach new audiences. With a spotlight on media ...

Dynamic market landscapes and shifting customer expectations make it harder than ever for brands to ...

Buckle up. Becoming one of Europe’s fastest-growing companies is not for the faint-hearted. In this ...

Most ecommerce platforms are built for the one-size-fits-all mass market of commodified products and ...

Which of the latest innovations in digital marketing techniques and technologies will businesses inv ...

Hosted by Chloë Thomas – the mastermind behind eCommerce MasterPlan – this panel discussion brings t ...

Shrinking budgets, difficulty tracking customers due to the death of the third-party cookie, and eve ...

Em Clarkson is a passionate social media activist and feminist with over a decade of experience navi ...

Design Process and Operational Considerations. Technical Data Mapping. Carrier partnerships and cost ...

Leadoo's VP of Global Sales - Jan Barthelemy - will explain how, even though it seems unlikely for m ...

Leadoo's Head of Marketing, and digital marketing veteran - Greg Landon - will draw heavily on both ...

In this captivating keynote, we embark on a journey through the uncharted territories of large langu ...

As competition within marketing channels becomes fiercer, numerous firms are overlooking an essentia ...

Julia took a leap four years ago, transitioning from traditional agencies to Specsavers' in-house ag ...

TikTok Shop is an e-commerce solution integrated within TikTok. It enables merchants & creators to s ...

Over a year on from Zara setting the precedent of charging for ecommerce returns, retailers are stil ...

  IMRG’s exclusive market data will reveal if you should be investing in your home page amid the ris ...

  IMRG’s exclusive market data will reveal if you should be investing in your home page amid the ris ...

In the dynamic world of ecommerce, staying ahead of the competition requires more than just a one-si ...

Dive backstage and discover the most notable E-commerce trends of the year based on billions of tran ...

Listen in to this story of entrepreneurship, digital innovation and industry disruption. Tamara has ...

Digital first customers have zero qualms in calling out bad experiences, as they are in applauding t ...

As economic uncertainty weighs heavy on the minds of many, breakthrough in AI and new technology is ...

Customer retention is a critical aspect of success and profitability in the highly competitive ecomm ...

The world’s largest jewellery brand Pandora has a complex value chain that supports several e-commer ...

How do you efficiently use content, data, AI and insight-driven marketing to make strangers fall in ...

How do you efficiently use content, data, AI and insight-driven marketing to make strangers fall in ...

After virtual production studio, Dimension and talent agency, Unsigned, unveiled the world’s first M ...

Case study review of using Computer Vision to create unique product recommendations for Ackermans' e ...

In this session, author, consultant and Retail Technology Magazine Publisher, Miya Knights, will exp ...

Leading global influencer marketing expert Gordon Glenister will share his insights on how to engage ...

When a customer clicks on your PPC ad it’s not until some time in the future that you learn the valu ...

A personal brand is more important in business than ever. Some of the biggest brands have visible fo ...

A personal brand is more important in business than ever. Some of the biggest brands have visible fo ...

In this interactive leadership workshop, we will delve into the transformative power of Artificial I ...

The panellists will share their views and experiences around working in the industry touching on lea ...

The future of video innovation for e-commerce and retail is here. Join Vimeo’s talk on how brands ca ...

Exploring the myriad applications of AI in ecommerce from generating content, images and personalise ...

IMRG surveyed shoppers in three international markets – the USA, Australia and Ireland – to understa ...

Merchants want to understand the possibilities offered by payments orchestration that will deliver c ...

Omnichannel is truly the future of digital marketing but how will this impact search engines? As SEO ...

AI is the most hyped technology around and, while it is already in common usage in some sectors, exa ...

Reforms to UK data protection regime will clarify use of legitimate interests as a legal basis for marketing, remove consent requirements for may types of cookies, extend the soft opt-in for email marketing to non-commercial organisation and much more. This talk will focus on the critical new rules for marketing and how they will enable growth and innovation while maintaining a high level of data protection.

Following the pandemic boom, revenue growth for the online retail market has been in decline for ove ...

Join this session presented by StackAdapt where we will review how programmatic is driving advertisi ...

A fascinating peak into the findings of the Wunderman Thompson Future Shopper report. In its 7th yea ...

These days everything we do is on our phone, so for a brand to have a prime spot on that customer's ...

By consolidating all your marketing tools under one roof (including AI capabilities, analytics, ads, ...

Customer data management is evolving as quickly as customer data itself. This session will review th ...