Co-located with Technology for Marketing

18 - 19 September 2024
ExCeL London

18 - 19 September 2024
ExCeL London

Conference Programme 2023

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10:00
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    Marketing has become one of the biggest priorities for companies in all industries. People no longer ...
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    Why does your company need both good customer experience (CX) and a successful customer journey? Are ...
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    Create some Marketing Magic - Think Inside the Box
    Discover how Box is revolutionising the way marketing teams work. In this engaging presentation, we ...
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    Join us for an insightful panel discussion on the dynamic opportunities for Cross-Border eCommerce a ...
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    A panel discussion focused on measuring the value of paid search both on marketplaces and within eCo ...
    • The Digital Customer Theatre
    The Digital Customer Theatre
    How to Create a Strong Seller Strategy for your Marketplace & Dropship Platforms
    Consumers continue to seek value and selection when they shop, while retailers and brands search for ...
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    We understand the importance of establishing customer loyalty to increase Customer Lifetime Value bu ...
    • Future of CX Theatre
    Future of CX Theatre
    Mastering Commerce Integrations for Outstanding Shopping Experiences
    Leading retailers adopt a composable commerce approach to build and run outstanding shopping experie ...
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    Surviving the Cookie Apocalypse: Acquiring Customers in a Cookieless World
    The cookie apocalypse is upon us! With the impending full demise of third-party cookies in 2024, rea ...
    • Omnichannel Theatre
    Omnichannel Theatre
    The CX Strategy Behind NA-KD's Rise to Become One of Europe's Top 20 Fastest Growing Companies
    Buckle up. Becoming one of Europe’s fastest-growing companies is not for the faint-hearted. In this ...
    • Keynote Theatre
    Keynote Theatre
    Customer retention is a critical aspect of success and profitability in the highly competitive ecomm ...
10:30
    • IMRG Optimisation Theatre
    IMRG Optimisation Theatre
      IMRG reveal industry customer acquisition rates, how long customers should be staying with you, an ...
10:35
    • Omnichannel Theatre
    Omnichannel Theatre
    A personal brand is more important in business than ever. Some of the biggest brands have visible fo ...
    • The Digital Customer Theatre
    The Digital Customer Theatre
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    Today, tech is the front and centre of every business. Often there is an inflection point between te ...
    • The Digital Customer Theatre
    The Digital Customer Theatre
    • Gen AI in product information management influencing business growth • Gen AI in user research to ...
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    In a fireside chat, Andy and Dave will explore the success behind the rapid growth of Materials Mark ...
    • Future of CX Theatre
    Future of CX Theatre
    'Storytelling' has been a bit of a buzzword in e-commerce for a few years now. And with good reason: ...
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    Em Clarkson is a passionate social media activist and feminist with over a decade of experience navi ...
10:55
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    AI unleashed - Transforming brands with media asset intelligence
    While AI discussions might seem overplayed, many are yet to harness its full potential. Beyond the r ...
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    How Wickes used data to transform the way consumers and tradespeople shop
    This award-winning case study highlights how combining marketing technology, behavioural science, an ...
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    The Ecommerce platform for unique organisations, with one-of-a-kind products
    Most ecommerce platforms are built for the one-size-fits-all mass market of commodified products and ...
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    The world’s largest jewellery brand Pandora has a complex value chain that supports several e-commer ...
11:10
    • The Digital Customer Theatre
    The Digital Customer Theatre
    0 to 1 Million (downloads): Revolutionizing the digital customer experience at PUMA
    What does it take to gain 1 million active mobile app users monthly? How do you reach the ability to ...
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    How Pasta Evangelists captured the hearts (and bellies) of foodies across the UK
    Pasta Evangelists have been cooking up a storm since 2017. After appearing on the Dragon’s Den, they ...
    • Omnichannel Theatre
    Omnichannel Theatre
    How Product Experiences Drive Your Commercial Goals
    Every product has a Product Experience (PX) - PX is how you present products to customers relevant t ...
    • Future of CX Theatre
    Future of CX Theatre
    How to deliver the right message at the right time: a step by step guide to accelerating your customer experiences
    Engaging customers with the right message, at the right time and through their preferred channel is ...
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Online Shoppers Aren't Just Looking for Fast and Reliable Ways to Get What They Need. They Demand It!
    • Omnichannel Theatre
    Omnichannel Theatre
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    The Marketing Gold Rush: Capitalising on personalisation and structured data with Pimcore
    As competition within marketing channels becomes fiercer, numerous firms are overlooking an essentia ...
11:30
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    In this exclusive fireside chat, Wimbledon’s Ecommerce Manager, Richard Wilson, will join Joeri Groe ...
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    Purposeful branding is a journey not a goal. Perfectionism seems like a good thing at first but can ...
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    Two years ago, EthosEnergy decided to go on a journey of refreshing their brand messaging with a dig ...
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    Exploring the myriad applications of AI in ecommerce from generating content, images and personalise ...
11:45
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    Laura Riches and her Laylo Co-founder Laura Rosenberger were the Marketing Director and Chief Operat ...
    • The Digital Customer Theatre
    The Digital Customer Theatre
    Brands that succeed in 2023 are likely to be those that connect brand and customer experiences seaml ...
    • Omnichannel Theatre
    Omnichannel Theatre
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    Discover the strategic initiatives that led to a surge in email subscribers, social media followers, ...
    • Future of CX Theatre
    Future of CX Theatre
    In today's rapidly evolving digital landscape, businesses across industries must continually seek in ...
    • IMRG Optimisation Theatre
    IMRG Optimisation Theatre
      IMRG’s exclusive market data will reveal if you should be investing in your home page amid the ris ...
12:05
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    How Big Bus Tours and Oban International embraced search tech to bounce back bigger and better
    Big Bus Tours was performing brilliantly and winning awards. Then Covid struck and the business lite ...
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    Lost Sales to Found Profits: How eCommerce Brands and Retailers Detect and Recover Lost Revenue in real-time
    In this presentation, we will explore how eCommerce analytics and monitoring can help brands and ret ...
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    The Future of eCommerce: Top Trends and Strategies for Success
    Hosted by Chloë Thomas – the mastermind behind eCommerce MasterPlan – this panel discussion brings t ...
12:20
    • Future of CX Theatre
    Future of CX Theatre
    Growing shopper engagement and online revenue with intelligent product discovery
    Join Dermalogica’s Kevin Rowlands (Senior Ecommerce Growth Manager), Casio’s Monique Green (Ecommerc ...
    • Omnichannel Theatre
    Omnichannel Theatre
    How 4 top brands leverage the latest eCommerce solutions
    Brands need to provide a seamless, personalised customer experience across multiple online & offline ...
    • The Digital Customer Theatre
    The Digital Customer Theatre
    How eCommerce companies can maximize subscriber success
    There are no second chances in the competitive world of eCommerce subscriptions. At Vindicia we know ...
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    Integrate Your Marketing Strategies
    In today's digital landscape, it is crucial for businesses to adopt an integrated marketing approach ...
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    The CX Gap You Might Have Overlooked
    Dynamic market landscapes and shifting customer expectations make it harder than ever for brands to ...
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    The Intelligent Advantage: Large Language Models Redefining Marketing Decision-Making
    In this captivating keynote, we embark on a journey through the uncharted territories of large langu ...
12:40
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    Content is the medium that allows you to connect with your customers. It is the soul behind all the ...
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    In this insightful session, we will delve into the fascinating world of data-driven marketing strate ...
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    With the world continuing to shrink, smart retailers are looking internationally for their next wave ...
12:55
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    1) Driving profitable growth and capitalising on profit vs revenue discrepancies 2) Surfacing LTV an ...
    • Future of CX Theatre
    Future of CX Theatre
    Nick will introduce you to the B2B Superpowers and show you what is important in order to win in tod ...
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    Digital communities serve as a valuable platform for brands and retailers, providing an essential co ...
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    Which of the latest innovations in digital marketing techniques and technologies will businesses inv ...
    • Omnichannel Theatre
    Omnichannel Theatre
    In this session, author, consultant and Retail Technology Magazine Publisher, Miya Knights, will exp ...
    • The Digital Customer Theatre
    The Digital Customer Theatre
    A fascinating peak into the findings of the Wunderman Thompson Future Shopper report. In its 7th yea ...
13:00
    • IMRG Optimisation Theatre
    IMRG Optimisation Theatre
      IMRG’s exclusive data reveals when retailers plan to start their Black Friday campaigns this year, ...
13:15
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    Cultivating Global Success: The Power of Data Driven Customer Journey and Service Excellence
    This session will focus the importance of leveraging data analytics for improving the global custome ...
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    Drive incremental growth on Amazon with the Amazon Marketing Cloud
    Today, it’s more important than ever to connect with the right audiences in the right places both on ...
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    How first-party data analysis powers personalisation and individualisation
    As people’s expectation of online privacy grows, organisations must look for creative ways to make t ...
13:30
    • The Digital Customer Theatre
    The Digital Customer Theatre
    Cracking the Code: Selecting the Ideal B2B E-Commerce Platform for Your Business
    Get the tools and insights you need to select the best B2B e-commerce platform for B2B success.Are y ...
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    From Store to Door: How Harrods Deliver Exceptional Brand Experience to Customers
    Harrod’s, a leading name in retail for luxury goods and brands, are well known for their instore exp ...
    • Omnichannel Theatre
    Omnichannel Theatre
    Moonpig Case Study: Unlocking the Future of Personalised eCommerce With a Modernised Tech Stack
    This theme aims to encapsulate Moonpig's journey in pivoting its digital ecosystem and working with ...
    • Future of CX Theatre
    Future of CX Theatre
    Optimising Brand Optics: A Collaborative Approach to Boosting Duncan & Todd's Customer Acquisition Potential with Feedback
    Join Cheryl Smith, Marketing Manager at Duncan & Todd, and James Heery, Account Executive at Reputat ...
    • Keynote Theatre
    Keynote Theatre
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    Unlock e-commence success: 3 proven ways to optimise ROI on your investments
    As economic uncertainty weighs heavy on the minds of many, breakthrough in AI and new technology is ...
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    Your conversion strategy's secret weapon
    By consolidating all your marketing tools under one roof (including AI capabilities, analytics, ads, ...
13:50
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    To capture today’s distracted shoppers, you have to offer far more than a functional solution.  The ...
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    Even in a more traditional environment, data is still making its mark. Many property firms have long ...
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    The session will discuss how Moonpig identifies markets for international expansion, focusing on the ...
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    Julia took a leap four years ago, transitioning from traditional agencies to Specsavers' in-house ag ...
14:00
    • IMRG Optimisation Theatre
    IMRG Optimisation Theatre
      IMRG tell all about what has happened to industry conversion rates and where the biggest pinch poi ...
  1. Gallery Suite (N14) (N15)
    A personal brand is more important in business than ever. Some of the biggest brands have visible fo ...
14:05
    • Future of CX Theatre
    Future of CX Theatre
    Selling on Amazon has been one of the lead topics of eCommerce news for over a decade.  Achieving su ...
    • Omnichannel Theatre
    Omnichannel Theatre
    eCommerce shopping is accessible, convenient and fast – so how can it also be sustainable? Conscious ...
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    How can you work with that person of influence, charge high prices, have customers flocking to you a ...
    • The Digital Customer Theatre
    The Digital Customer Theatre
    Panel with Tesco & GSK
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    D2C looked an attractive option a few years ago. The D2C model suited both specialist products and F ...
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Over a year on from Zara setting the precedent of charging for ecommerce returns, retailers are stil ...
14:25
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    5 effective ways to increase online revenue at e-retail
    Winning in the retail game has become a complex challenge, with advanced algorithms, ever more e-ret ...
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    La Perla & BigCommerce - The end of one-size-fits-all ecommerce
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    Staying ahead of the technical innovations that can really mess with your marketing performance.
    2023 will go down as the year that everything changed for marketers. It has been a rollercoaster rid ...
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    The Increasing Value of a Website Session
    Leadoo's Head of Marketing, and digital marketing veteran - Greg Landon - will draw heavily on both ...
14:30
    • Keynote Theatre
    Keynote Theatre
    Join us for an exclusive session with OnBuy Founder and CEO, Cas Paton, as he discusses how OnBuy is ...
14:40
    • Future of CX Theatre
    Future of CX Theatre
    4 trends shaping the future of marketing
    The ever-evolving world of marketing automation continues to present new challenges and opportunitie ...
15:00
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    Why does your company need both good customer experience (CX) and a successful customer journey? Are ...
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    Historically, the manual nature of Payment Operations have always presented a scaling challenge, and ...
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    With the average reader scrolling through 2km of content per day, it's never been harder to get your ...
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    Continuous Publishing- modern content supply chain for cross border commerce
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Through our own experience of developing the best rated service in our industry, I’ll discuss how sc ...
    • Omnichannel Theatre
    Omnichannel Theatre
    Doing Good with Buy Now, Pay Later - How supporting B2B eCommerce helps all businesses succeed
    Everyone knows that BNPL has seen massive adoption but has it been all positive? Today we explore ho ...
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    Hear from Courtney Sawatzke, an investor at Active Partners, the leading consumer-focused investment ...
    • The Digital Customer Theatre
    The Digital Customer Theatre
    Mastering the Art of Hybrid Business Models: A Retailer's Guide to Profitable Marketplaces
    Delve into the strategic shift retailers are making to marketplace models, discover the fundamentals ...
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    The Brain's Secret to Success: How to Use Neuroscience to Create Content That Converts
    In his talk, Harry will share some proven cognitive biases and how they can be leveraged to drive mo ...
15:15
    • IMRG Optimisation Theatre
    IMRG Optimisation Theatre
      IMRG’s exclusive insights uncover the performance of the online retail market in 2023, where you’l ...
    • Future of CX Theatre
    Future of CX Theatre
    AI is the most hyped technology around and, while it is already in common usage in some sectors, exa ...
15:35
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    An industry in transition: How delivery innovations enable scaling in challenging times.
    The current challenges in e-commerce have many online retailers shying away from expanding or scalin ...
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    Gousto was founded in 2012, with the vision of becoming the ‘Uk’s most loved way to eat dinner.’ Fas ...
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    Five Strategies to Grow LTV
    World’s leading DTC brands are looking to maximize the LTV of the customers they acquire.Brands must ...
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    How Dyno used AI to double their internet sales in 3 months
    Dyno, owned by British Gas is the UK’s number one plumbing and drains company in the UK, handling ma ...
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    In challenging economic times marketing budgets are under more scrutiny than ever. Budget-hungry CFO ...
    • Omnichannel Theatre
    Omnichannel Theatre
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    • The Digital Customer Theatre
    The Digital Customer Theatre
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    Uplifting Your Audience Relationships with Content, Personalization and AI.
    How do you efficiently use content, data, AI and insight-driven marketing to make strangers fall in ...
16:10
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    A Richer Customer Experience: The New Frontier of Mobile Messaging
    Rich messaging channels are growing by 17% year-over-year, with consumers increasingly wanting to ‘c ...
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    By putting the buyer journey at the heart of your marketing, you can make better decisions about how ...
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    The Livestreaming eCommerce market in China is forecast to reach 700bn RMB (£80bn) in 2023, roughly ...
    • Omnichannel Theatre
    Omnichannel Theatre
    Mastering Multichannel Marketing: From Abandoned Carts to Loyal Brand Advocates
    Discover how to turn abandoned carts into brand ambassadors in the realm of multichannel marketing. ...
    • Future of CX Theatre
    Future of CX Theatre
    Navigating the AI landscape in Content management: Seizing Opportunities, Mitigating Risks
    The session explores the transformative potential of AI for content practitioners and its impact on ...
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    eCommerce podcast host extraordinaire, and author of multiple best selling books on eCommerce will b ...
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    When a customer clicks on your PPC ad it’s not until some time in the future that you learn the valu ...
    • The Digital Customer Theatre
    The Digital Customer Theatre
    Watch and Shop: How to sell direct through interactive video
    The future of video innovation for e-commerce and retail is here. Join Vimeo’s talk on how brands ca ...
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    Where Next for AdTech? Powering Up With Programmatic in the New Internet Age
    Join this session presented by StackAdapt where we will review how programmatic is driving advertisi ...
10:00
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    Over the last few years, AI has been a hot topic in marketing. We talk about ‘the algorithms’ and us ...
    • The Digital Customer Theatre
    The Digital Customer Theatre
    Retail Media has quickly become one of the hottest trends in eCommerce and advertising technology. A ...
    • Omnichannel Theatre
    Omnichannel Theatre
    -
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    Imagining a world without third-party tracking cookies…What will it mean for data driven marketing? ...
    • Keynote Theatre
    Keynote Theatre
    Join our panel of tech leaders and the CEO of Code First Girls as they explore why diversity and inc ...
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    From
    At Qudo, everything we do is designed to empower our clients with the answers they need to truly und ...
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    How to get the best out of your ecommerce fulfilment partner” will be moderated by Emma Verkaik CEO ...
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    Mind the conversation trap: How to boss cross-border payments
    Selling internationally means accessing new and exciting audiences — which means growth. Unfortunate ...
    • Future of CX Theatre
    Future of CX Theatre
    A practical look at the strategies and mechanisms that ensure loyalty while protecting brand value.
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    The Secret Trends of E-commerce in 2023
    Dive backstage and discover the most notable E-commerce trends of the year based on billions of tran ...
10:30
    • IMRG Optimisation Theatre
    IMRG Optimisation Theatre
      IMRG reveal industry customer acquisition rates, how long customers should be staying with you, an ...
    • IMRG Optimisation Theatre
    IMRG Optimisation Theatre
10:35
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    How can we as a digital community design authentic narratives centered around the brand's purpose an ...
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    Community Marketing. What? Why? How?
    This session will look at the important role community marketing can play in building your brand and ...
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    An affiliate partnership is an effective approach for building meaningful relationships that can hel ...
    • Future of CX Theatre
    Future of CX Theatre
    Leading global influencer marketing expert Gordon Glenister will share his insights on how to engage ...
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    IMRG surveyed shoppers in three international markets – the USA, Australia and Ireland – to understa ...
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    Reforms to UK data protection regime will clarify use of legitimate interests as a legal basis for marketing, remove consent requirements for may types of cookies, extend the soft opt-in for email marketing to non-commercial organisation and much more. This talk will focus on the critical new rules for marketing and how they will enable growth and innovation while maintaining a high level of data protection.
10:55
    • The Digital Customer Theatre
    The Digital Customer Theatre
    We present a checklist for improving your key KPIs with Composable commerce while avoiding the most ...
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Creating personalised return experiences that drive loyalty and cut costs
    With customer acquisition costs high and peak season around the corner, it’s important to have a pla ...
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    Driving marketing efficiency, impact, and innovation with AI
    Unlock the true potential of your marketing team by embracing the power of AI. In this session, we’l ...
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    How To Stand Out Online: Victoria Beckham on building a world-class digital customer experience
    Victoria Beckham is a global brand known for their luxury products and world-class customer experien ...
    • Omnichannel Theatre
    Omnichannel Theatre
    The future of marketing is conversational: How to better engage your customers with conversational marketing strategies
    Shrinking budgets, difficulty tracking customers due to the death of the third-party cookie, and eve ...
11:00
    • Keynote Theatre
    Keynote Theatre
    Listen in to this story of entrepreneurship, digital innovation and industry disruption. Tamara has ...
  1. Gallery Suite (N14) (N15)
    A personal brand is more important in business than ever. Some of the biggest brands have visible fo ...
11:10
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    D-Pads and Deep Pans
    A Deep Dive into Customer Centric Experimentation with Playstation, Domino’s and LeanConvert
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    Harnessing big-data driven best practices to accelerate D2C cross-border ecommerce growth: How brands can optimise their international online strategy and stay agile with market trends
    Global macro developments have impacted consumer sentiment across the world, manifesting differently ...
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    Insights from a founder: Scaling modern fashion eCommerce from 0 to 5 billion in 9 years
    Tarek Müller, co-founder of ABOUT YOU, onea of Europe’s fastest growing fashion and lifestyle retail ...
    • Future of CX Theatre
    Future of CX Theatre
    Practical Uses for AI in Marketing
    During this session, you’ll gain insights into how AI can be effectively utilised to drive revenue a ...
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    Rethinking Third-Party Data Across The Customer Lifecycle
    In our recent collaborative roundtable discussion with The Drum, we gathered influential leaders fro ...
11:30
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Charle agency are teaming up with the RNLI to share their experience around customer experience post ...
    • The Digital Customer Theatre
    The Digital Customer Theatre
    In today's highly competitive world, where customers have numerous options and heightened expectatio ...
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    The film industry has always been at the vanguard of the latest developments in technology. The summ ...
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    Condé Nast is one of the world's most renowned media companies and iconic brands, including Vogue, T ...
    • Omnichannel Theatre
    Omnichannel Theatre
    Omnichannel is truly the future of digital marketing but how will this impact search engines? As SEO ...
11:45
    • Future of CX Theatre
    Future of CX Theatre
    The collision of Commerce and Creativity is unlocking a new canvas for marketers and creative talent ...
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    Influencer marketing is an essential part of the marketing mix. In this session we discuss why influ ...
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    Navigating Cross-Border Marketplaces
    Cross border marketplaces can be a great opportunity for businesses to expand their reach and increa ...
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    Protecting children’s data is one of the most complex, least understood, and most perilously underes ...
    • IMRG Optimisation Theatre
    IMRG Optimisation Theatre
    • IMRG Optimisation Theatre
    IMRG Optimisation Theatre
      IMRG’s exclusive market data will reveal if you should be investing in your home page amid the ris ...
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    Case study review of using Computer Vision to create unique product recommendations for Ackermans' e ...
12:00
    • Keynote Theatre
    Keynote Theatre
    In this keynote, we will explore how AI can be used to create an improved customer experience, a mor ...
12:05
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    Digital Marketing Revolution: How to Implement 2033's Best Practices Today
    The presentation is going to highlight the future challenges of Digital Marketers due to the rapid g ...
    • The Digital Customer Theatre
    The Digital Customer Theatre
    From Browsing to Buying: How EE use Search to deliver an intuitive user experience
    Your customers expect intuitive user experiences, and your search has to deliver on that. EE, the UK ...
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    How much is your Google Shopping bounce rate costing you?
    Don't miss this opportunity to uncover the hidden costs of bounce rate preventing Google Shopping su ...
    • Omnichannel Theatre
    Omnichannel Theatre
    How Product Experiences Drive Your Commercial Goals
    Every product has a Product Experience (PX) - PX is how you present products to customers relevant t ...
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    In the dynamic world of ecommerce, staying ahead of the competition requires more than just a one-si ...
12:20
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    Yes, ChatGPT can help you win on LinkedIn. And no, that’s not by producing dull, generic AI content. ...
    • Future of CX Theatre
    Future of CX Theatre
    CX Personalisation with AI
    Everyone is aware of the need to personalize their website for visitors, but many people find it ver ...
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    How AI services can accelerate growth for the Enterprise, with Adobe Commerce
    Come and listen to how Artificial Intelligence and modern tech trends such as Headless Storefronts a ...
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    Modern Localisation for Modern Content Supply Chains
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    Not hitting your marketing targets? Addressing the marketing myths that might be holding you back.
    What if we told you these marketing assumptions and dated ways of working are holding you back from ...
12:40
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    In recent years, social media has evolved from a simple communication platform to a multifaceted eco ...
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    The FT uses automation to create a 1:1 relationship between their subscribers and their subscription ...
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    • Omnichannel Theatre
    Omnichannel Theatre
    D2C is a holistic approach to streamlining how Organisations interact with their Consumers. Leading ...
    • The Digital Customer Theatre
    The Digital Customer Theatre
    TikTok Shop is an e-commerce solution integrated within TikTok. It enables merchants & creators to s ...
12:55
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    Join us as we go behind the scenes of one of the UK’s fastest-growing activewear brands in this conv ...
    • Future of CX Theatre
    Future of CX Theatre
    What does it mean to go "composable"? How to plan, and how to do it.
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    The Livestreaming eCommerce market in China is forecast to reach 700bn RMB (£80bn) in 2023, roughly ...
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    What's the hot, new social media channel where even a small brand can quickly reach millions of peop ...
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    Customer data management is evolving as quickly as customer data itself. This session will review th ...
13:00
    • IMRG Optimisation Theatre
    IMRG Optimisation Theatre
      IMRG’s exclusive data reveals when retailers plan to start their Black Friday campaigns this year, ...
    • IMRG Optimisation Theatre
    IMRG Optimisation Theatre
13:15
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Eternal Sunshine of the Shopper's Mind: A Mats&Axel Show
    In a brand-new instalment of their highly popular “Mats&Axel Show”, E-commerce evangelists Mats Fisc ...
    • Omnichannel Theatre
    Omnichannel Theatre
    Harnessing the Power of AI/ML: Transforming Data and Experience Management in the Digital Age
    This engaging 25-minute presentation explores the far-reaching implications of Artificial Intelligen ...
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    Integrate Your Marketing Strategies.
    In today's digital landscape, it is crucial for businesses to adopt an integrated marketing approach ...
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    Take your CX to the next level: How to improve customer satisfaction across all channels
    48% of CX pros say that meeting and exceeding customer expectations is a top challenge for their tea ...
    • The Digital Customer Theatre
    The Digital Customer Theatre
    Digital first customers have zero qualms in calling out bad experiences, as they are in applauding t ...
13:30
    • Keynote Theatre
    Keynote Theatre
    Panel
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    How payment evolution is driving customer experience: what this means for your ecommerce strategy and growth ambitions
    Understanding how the latest payment trends are shaping the future of eCommerce could be a game-chan ...
    • Future of CX Theatre
    Future of CX Theatre
    How Space NK embraces Social Commerce for authentic experiences that drive conversion
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    Improving e-commerce business performance with machine learning and human crowdsourcing
    - How to improve your search results and increase conversion & revenue?- How to quickly tag all item ...
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    Navigating Global Commerce, Disruptive Localization Technologies, and AI
    Delve into the transformative power of AI-driven localization technologies, offering invaluable insi ...
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    Uplifting Your Audience Relationships with Content, Personalization and AI.
    How do you efficiently use content, data, AI and insight-driven marketing to make strangers fall in ...
13:50
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    Trends were once the purview of the press and the brands that paid them. Now, social media has laid ...
    • The Digital Customer Theatre
    The Digital Customer Theatre
    When you’re building an ecommerce brand, you will always sit amongst your competitors in your custom ...
    • Omnichannel Theatre
    Omnichannel Theatre
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    What makes luxury retail so good, and how can you replicate or even better the experience online.
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Design Process and Operational Considerations. Technical Data Mapping. Carrier partnerships and cost ...
14:00
  1. North Gallery Suite (N12) (N13)
    • IMRG Optimisation Theatre
    IMRG Optimisation Theatre
      IMRG tell all about what has happened to industry conversion rates and where the biggest pinch poi ...
    • IMRG Optimisation Theatre
    IMRG Optimisation Theatre
  2. Gallery Suite (N14) (N15)
    In this interactive leadership workshop, we will delve into the transformative power of Artificial I ...
14:05
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    B2B eCommerce is one of the hottest trends in the retail space right now. With more customers expect ...
    • Future of CX Theatre
    Future of CX Theatre
    A fireside chat on the future of experience with Tom Lancaster, Wunderman Thompson and Mark Arnold, ...
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    As ecommerce continues with strong global growth, consumers are getting more and more used to buying ...
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    The model of a story is perfectly designed to engage your audience, create emotion, and inspire acti ...
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    This session will look at how you can leverage the data that your business directly collects from yo ...
14:25
    • The Digital Customer Theatre
    The Digital Customer Theatre
    Driving Digital Transformation with RM's Consortium and The Pixel
    In this session, learn how RM’s Consortium went live with a new Adobe Commerce Cloud website in Marc ...
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    ROI Amplified: Transforming Ecommerce with AI-Enabled Predictive Customer Analytics and Custom Marketing Analysis
    Exploring the potential transformative power of AI in ecommerce, enhancing predictive customer analy ...
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    Stop the Guesswork, Start the Growth: 5 Steps to Skyrocket Your B2B Campaign ROI Today!
    Are you tired of burning out while chasing elusive ROI in your B2B marketing campaigns? Join us to u ...
    • Omnichannel Theatre
    Omnichannel Theatre
    What drives payment orchestration, and what impact a 1% conversion uplift can mean to your business?
    Merchants want to understand the possibilities offered by payments orchestration that will deliver c ...
15:00
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    Brand marketing is focused on building awareness and creating an emotional connection with the custo ...
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    Marketing dollar impact is increasing being diluted. The next wave of loyalty is through the financi ...
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Panelist
    • Omnichannel Theatre
    Omnichannel Theatre
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    Session delivered by BACCO
    • Future of CX Theatre
    Future of CX Theatre
    Session delivered by BACCO
    • The Digital Customer Theatre
    The Digital Customer Theatre
    Future proofing media mix and advertising strategy to reach new audiences. With a spotlight on media ...
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    The Increasing Value of a Website Session
    Leadoo's VP of Global Sales - Jan Barthelemy - will explain how, even though it seems unlikely for m ...
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    The Your Basket Is Empty live special: Paul Smith's headless journey
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
15:15
    • IMRG Optimisation Theatre
    IMRG Optimisation Theatre
      IMRG’s exclusive insights uncover the performance of the online retail market in 2023, where you’l ...
    • IMRG Optimisation Theatre
    IMRG Optimisation Theatre
15:30
    • Keynote Theatre
    Keynote Theatre
    Following the pandemic boom, revenue growth for the online retail market has been in decline for ove ...
15:35
    • Future of Digital Commerce Theatre
    Future of Digital Commerce Theatre
    eCommerce Talent - Past, Present & Future A look at trends that have shaped the market for eCommerce ...
    • Cross-Border Commerce Theatre
    Cross-Border Commerce Theatre
    The European Union’s new rules to streamline the value-added tax (VAT) reporting and processing for ...
    • The Digital Customer Theatre
    The Digital Customer Theatre
    As consumer habits and purchasing patterns continue to evolve, it is essential to recognize the grow ...
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    MKM Building Supplies - How a holistic Commerce Experience changes the game
    MKM Building Supplies is the UK´s largest independent builders merchant. In this traditional B2B set ...
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    • Future of CX Theatre
    Future of CX Theatre
    With the ecommerce landscape becoming increasingly competitive, businesses are seeking comprehensive ...
    • Data
    • Analytics & Personalisation Theatre
    Data, Analytics & Personalisation Theatre
    Marketing teams rely on systems and operations to make a difference to organisations. Often working ...
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    Over the last year it’s been impossible to go to a marketing conference and not hear about ChatGPT. ...
    • Omnichannel Theatre
    Omnichannel Theatre
    These days everything we do is on our phone, so for a brand to have a prime spot on that customer's ...
16:10
    • The Digital Customer Theatre
    The Digital Customer Theatre
    In an age where attention spans are dwindling and competition is fierce, how did one brand captivate ...
    • Customer-Centric Content & Advertising Theatre
    Customer-Centric Content & Advertising Theatre
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    • Campaign Management & Execution Theatre
    Campaign Management & Execution Theatre
    • Future of Digital Marketing Theatre
    Future of Digital Marketing Theatre
    After virtual production studio, Dimension and talent agency, Unsigned, unveiled the world’s first M ...

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