The Balancing Act of Optimising CX Whilst Mitigating Fraud

29 Sep 2022

13:15 - 13:40

The Future of CX & Personalisation

Using proprietary research on key fraud trends, Josh Gunnell, director of fraud & ID at TransUnion in the UK, examines the rise of fraud in the era of digital acceleration, as well as looking at impending digital identity regulations and implications to customer experience (CX) and fraud prevention.

Speakers

Josh Gunnell, Director of Fraud & ID - TransUnion (UK)

You can't not be here, it's one of those places that if you work in software or work in ecommerce you have to be here
Akeneo
"The content, people and footfall has been amazing. Every single year it gets bigger and better."
Klarna
The quality of the delegates have been excellent. You've got a lot of Manager and Director roles in attendance
Avalara
"It's a buzzing event. It's the who's who in the retail industry"
Oracle NetSuite
Seamless, very efficient, and the audience we're looking for. Perfect.
Dubai Commercity
In terms of the footfall, it's by far the biggest business Show that we do
Orderwise
It's been really busy, all the conversations we have had are with people that are looking for solutions and have got problems to solve
GFS
We have had lots of really good conversations with relevant brands for us, there’s a lot of people attending, both our partners that we can just network with, but also our customers and prospects.
Nosto
It's a much larger scale than what I was expecting, the atmosphere has been buzzing
Hermes UK
We are super satisfied. We've been able to actually meet our customer and potential customers and the target group is spot on
DS Smith ePack