The Balancing Act of Optimising CX Whilst Mitigating Fraud

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The Balancing Act of Optimising CX Whilst Mitigating Fraud

29 Sep 2022
The Future of CX & Personalisation

Using proprietary research on key fraud trends, Josh Gunnell, director of fraud & ID at TransUnion in the UK, examines the rise of fraud in the era of digital acceleration, as well as looking at impending digital identity regulations and implications to customer experience (CX) and fraud prevention.

Speakers
Josh Gunnell, Director of Fraud & ID - TransUnion (UK)
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