Panel Discussion: CX also means “Client Experience”


Panel Discussion: CX also means “Client Experience”

23 Sep 2021
The Future of CX
    • Reality Check: What are ecommerce professionals really checking for when they buy from vendors? We look at three current business challenges and what buyers want to hear from vendors to solve them. 


      Data Integration: Retailers are collecting vast amounts of customer data, across multiple aspects of their business. How can they best make use of this data and what are the best vendor solutions to consider? 


      Post-purchase communication: Retailers must engage with customers to secure repeat purchases. Post-purchase communication shows that brands care about their customer (beyond just delivery updates). Which services help retailers to optimise their brand’s voice and keep repeat orders rolling in? 


      Subscriptions: Getting regular purchases from customers is key, so retailers should automate the process, get predictable recurring revenue and make it easier to foresee demand. What are examples of innovative subscription services and how do they best land their message with our speakers? 

Martin Loat, Founder - CheckoutScout
David Williams, Digital Director - DCC Vital
Aron Cody-Boutcher, CMO - OnBuy
Rhya Johnston-Wallace, Digital Commerce Manager - FRAMA
Louisa Nicholls, Former Head of Marketing - John Lewis
  • You can't not be here, it's one of those places that if you work in software or work in ecommerce you have to be here
  • "The content, people and footfall has been amazing. Every single year it gets bigger and better."
  • The quality of the delegates have been excellent. You've got a lot of Manager and Director roles in attendance
  • "It's a buzzing event. It's the who's who in the retail industry"
    Oracle NetSuite
  • Seamless, very efficient, and the audience we're looking for. Perfect.
    Dubai Commercity
  • In terms of the footfall, it's by far the biggest business Show that we do
  • It's been really busy, all the conversations we have had are with people that are looking for solutions and have got problems to solve
  • We have had lots of really good conversations with relevant brands for us, there’s a lot of people attending, both our partners that we can just network with, but also our customers and prospects.
  • It's a much larger scale than what I was expecting, the atmosphere has been buzzing
    Hermes UK
  • We are super satisfied. We've been able to actually meet our customer and potential customers and the target group is spot on
    DS Smith ePack

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