What will omnichannel look like in 2030? - Panel session
24 Sept 2025
THE FUTURE OF CUSTOMER EXPERIENCE STAGE
THE FUTURE OF CUSTOMER EXPERIENCE STAGE
B2B
B2C
Data & Privacy
Digital differentiation
Growth & Customer Acquisition
Technology & Innovation
For retailers, ecommerce leaders, and customer experience strategists that want to understand the future of omnichannel, navigate emerging trends, and create seamless, customer-centric experiences.
Omnichannel is rapidly evolving, and businesses must adapt to meet customer expectations for a unified, frictionless experience. This session explores how leading businesses are redefining omnichannel strategies, the innovations shaping the industry, and the role of social commerce and mobile in delivering excellence by 2030. Gain insights on balancing channels and adapting to customer behavior shift.
What you can expect to take away:
- Actionable strategies for improving omnichannel experiences in the short and long term
- Insights into emerging trends shaping business through to 2030
- Best practices from industry leaders driving innovation in omnichannel retail
Level it's for: Executive/Manager/Head of/Director
Chairperson
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