Beyond the click: How smart automation builds lasting customer relationships - Solo session

Let's be honest—getting clicks is getting harder. Way harder.
Marketers everywhere are facing the same brutal reality: ad costs are climbing, organic reach is shrinking, and those clicks that used to come easily are now precious commodities that cost more and deliver less.
But here's what the most successful brands have figured out: while you can't control what's happening out there in the wild west of social media algorithms and ad platforms, you absolutely can control what happens when someone does make it to your website or joins your email list.
And that's where the real opportunity lies.
The brands that are thriving right now aren't the ones getting the most clicks—they're the ones who've mastered what happens after the click. They're squeezing every ounce of value from their owned channels: their websites and email lists.
This session will reveal what's working for companies who are doubling down on optimization where it counts. You'll discover how to:
- Turn your website into an automated experience that adapts to each visitor in real-time
- Use smart automation to deliver personalized website experiences that feel hand-crafted
- Build email automation sequences that nurture relationships even when organic reach fails you
- Create systems that maximize the lifetime value of every single person who does make it through your digital front door
Look, we can't change the fact that marketing is getting more challenging. But we can change how we respond to it. Instead of stressing about what's outside our control, let's focus on making the most of what we've got—the people who are already showing interest in what we do.
Key takeaways:
- Deliver real value at every touchpoint, from first visit to loyal customers.
- Personalise at scale and automate with empathy – Deliver scalable campaigns that still feel human.
- Real examples of companies doing this right.
This session is designed for ecommerce marketers and digital leaders looking to scale personalised customer journeys and drive revenue.