Personal, purposeful, convenient: What customers expect, what you should do - Solo session
24 Sep 2025
THE FUTURE OF CUSTOMER EXPERIENCE STAGE
B2B
Digital differentiation
Revenue Optimisation
B2C
Technology & Innovation
General eCommerce Insights
Today’s customer demands are personal, purposeful, and convenient. In this session, ecommerce and digital leaders will explore key emerging trends through practical case studies of brands excelling in personalisation, sustainability, and seamless omnichannel experiences. Attendees will gain insight into how some of the most effective ecommerce businesses balance strategic initiatives with tactical actions, enabling the incremental release of measurable value even in a challenging macroeconomic environment. This approach ensures immediate gains directionally aligned to long-term competitive advantage.
For digital and ecommerce leaders, CDOs, and senior executives who want to understand and strategically respond to evolving customer expectations, and pull the right levers to create the most impact.
What you can expect to takeaway:
• The most pressing trends influencing customer expectations in 2025.
• Actionable, real-world examples of how leading ecommerce players are releasing value incrementally through strategic yet pragmatic initiatives.
• A clear view of where to focus for maximum impact, helping senior leaders align short-term wins with long-term priorities.
Level it's for: Executive / Director
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