Co-located with Technology for Marketing

24 - 25 September 2025
Excel London

24 - 25 September 2025
Excel London

2025 Conference Programme

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Personal, purposeful, convenient: What customers expect, what you should do - Solo session

24 Sep 2025
THE FUTURE OF CUSTOMER EXPERIENCE STAGE
THE FUTURE OF CUSTOMER EXPERIENCE STAGE B2B B2C Digital differentiation General eCommerce Insights Revenue Optimisation Technology & Innovation
Personal, purposeful, convenient: What customers expect, what you should do - Solo session
Today’s customer demands are personal, purposeful, and convenient. In this session, ecommerce and digital leaders will explore key emerging trends through practical case studies of brands excelling in personalisation, sustainability, and seamless omnichannel experiences. Attendees will gain insight into how some of the most effective ecommerce businesses balance strategic initiatives with tactical actions, enabling the incremental release of measurable value even in a challenging macroeconomic environment. This approach ensures immediate gains directionally aligned to long-term competitive advantage.
 
For digital and ecommerce leaders, CDOs, and senior executives who want to understand and strategically respond to evolving customer expectations, and pull the right levers to create the most impact.
 
What you can expect to takeaway:
• The most pressing trends influencing customer expectations in 2025.
• Actionable, real-world examples of how leading ecommerce players are releasing value incrementally through strategic yet pragmatic initiatives.
• A clear view of where to focus for maximum impact, helping senior leaders align short-term wins with long-term priorities.
Level it's for: Executive / Director

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