2021 Theatres & Themes

2021 Theatres & Themes

Keynote Theatre

Keynote Theatre

Hear from the industry’s key players. Inspirational keynotes from respected industry visionaries on everything from pivoting operating models to maintaining a creative edge whilst responding to a surge in demand and eyeing up trends.  Gain exclusive insights from the brands and retailers you know and respect.

Sponsored by:

Adobe logo

The Future of Digital Commerce

The Future of Digital Commerce

This will provide the chance to deep-dive in to disruptive new tech and trends such as gaming and commerce, social platforms, food & drink ecommerce, live commerce and AR, voice and commerce. Additionally, analysing the long-term impact of the pandemic on digital commerce and marketing, plus so much more. 

Making Omnichannel a Reality

Today’s discerning digital customers expect a seamless buying experience across multiple channels.  Brands and retailers with an omnichannel strategy retain 89% of customers versus 33% for those that don’t. It may be a term that’s been around for a while, but brands are still failing to nail it. We bring you the do’s and don’ts of making online shopping entertaining, experiential and unified in 2021 and beyond and how headless commerce presents an opportunity to re-imagine customer experiences beyond the traditional.
 

Cross-Border Commerce & International Growth

In 2021, it is forecast that over 2.14 billion people worldwide are expected to buy goods and services online, up from 1.66 billion global digital buyers in 2016. eCommerce is the growth engine of global retail – learn how to build your global strategy and make the most of the opportunity to reach new customers globally. Which products and services are in demand in key markets?

Sponsored by:

global e
Avalara

Intelligent Delivery & Fulfilment

With global supply chains impacted by COVID, Brexit and delays, we’ll discuss the big challenges facing retailers across their logistics, shipping and supply chains.

Sponsored by:

meta pack   

  James & James

The Future of CX: The Customer at the heart of Everything

The experiences we have online are driven by our last great experience – if you’re not delivering that, someone else will. CX is paramount as consumers are flooded with choice but according to a recent study, personalisation is being abandoned by marketers – so why are we giving up? and what does the future of consumer experiences look like beyond the pandemic?