2021 Theatres & Themes

2021 Theatres & Themes

Keynote Theatre

Keynote Theatre

Hear from the industry’s key players. Inspirational keynotes from respected industry visionaries on everything from pivoting operating models to maintaining a creative edge whilst responding to a surge in demand and eyeing up trends.  Gain exclusive insights from the brands and retailers you know and respect.

The Future of Digital Commerce (New for 2021)

The Future of Digital Commerce (New for 2021)

“The shift to digital-first has been accelerated by the pandemic - 17% of goods will be bought online in 2021, doubling from 2016.”

Our Digital Futures provide the chance to deep-dive into disruptive new tech and trends such as gaming and commerce, social platforms, live commerce & shopping experiences, AR, voice and more. We’ll investigate the importance of headless architecture, APIs and eCommerce technologies and will feature sessions on building a trusted brand in 2021 and beyond and the rise of DTC and subscription-based services.

Making Omnichannel a Reality

Today’s discerning, digital consumers expect a seamless buying experience across multiple channels. Post-pandemic, what does this look like as stores re-open and shoppers interact with retailers in new and convenient ways, such as curb side or in-store click & collect. The lines between the digital and physical worlds are blurring and many brands are grappling with the need to stay agile and work towards the ever-shifting immediate, short-term and longer-term priorities, whilst re-imaging the future shopping experience. We bring you the do’s and don’ts of making online shopping entertaining, experiential and unified in 2021 and beyond.

Cross-Border Commerce & International Growth

In 2021, it is forecast that over 2.14 billion people worldwide are expected to buy goods and services online, up from 1.66 billion global digital buyers in 2016. eCommerce is the growth engine of global retail – learn how to build your global strategy and make the most of the opportunity to reach new customers globally. Which products and services are in demand in key markets?

Intelligent Delivery & Fulfilment

With global supply chains impacted by COVID, Brexit and delays, we’ll discuss the big challenges facing retailers across their logistics, shipping and supply chains. Topics range from scaling up in 2021 to meet new peak demands and surges in deliveries, to winning the battle for sustainability, strategies for providing a great post-order experience and a focus on

The Future of CX: The Customer at the heart of Everything

“84% of customers say the experience a company provides is as important as its products and services.” Owning the customer relationship and all aspects of communication across touchpoints are crucial as brands battle it out for consumers’ attention and loyalty. If you’re not delivering a flawless experience, someone else will. Brands share insights into how to make the user journey as simple and streamlined as possible whilst keeping the customer at the heart of everything that they do.