2020 Seminar Tracks

2020 Seminar Tracks

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10:40
  1. Cross Border Track
    20 mins
    COVID-19 has accelerated the shift towards online shopping, demonstrating that strong ecommerce strategy is crucial for merchants, as consumers become increasingly aware of the convenience and simplic ...
11:35
  1. Cross Border Track
    25 mins
    Patrick will provide an overview of the pitfalls that can be expected with shipping cross border, along with an explanation into the world of HS Codes and Duty tariffs. He will discuss automated solut ...
12:50
  1. Cross Border Track
    20 mins
    As E-commerce matures consumers have changed their spending habits and interact more with digital services across the globe. Businesses want to make use of the global consumer base and expand business ...
13:15
  1. Cross Border Track
    25 mins
    Join this session to hear about the exclusive index and data from a brand new partnership between IMRG, the UK’s industry association for online retail, and Global-e, the chosen cross-border ecommerce ...
14:45
  1. Customer Loyalty & Retention Track
    15 mins
      Many retailers have seen a boost in sales during lockdown but just how can retailers convert these one-time lockdown shoppers into loyal shoppers and brand advocates post pandemic? Join this session ...
15:05
  1. Customer Loyalty & Retention Track
    25 mins
15:35
  1. Customer Loyalty & Retention Track
    25 mins
    For nearly a century, companies held to the same principles for driving growth: deliver value to stakeholders and employees first, then to customers. Over the last 10 years, this thinking has come und ...
15:15
  1. CX & Personalisation Track
    25 mins
    OddBalls are a unique and colorful underwear and apparel brand based in the UK. They were established in 2014 and have quickly become one of the biggest underwear brands in the UK. Sales of their unde ...
15:45
  1. CX & Personalisation Track
    25 mins
    Eddy Swindell, CRO and co-founder, will share an actionable personalisation framework that combines the stages of the customer journey with personification tactics. Eddy will demonstrate how the model ...
16:45
  1. CX & Personalisation Track
    25 mins
    According to Gartner, 80% of marketers will abandon personalization by 2025 – Is personalization soon to be relic of marketer’s past? In this webinar we discuss how personalization can be used properl ...
10:30
  1. Data Insights & Analytics Track
    30 mins
    Under the new normal people are acting differently, shopping differently, and even buying completely different products and services. This presents marketers with a new landscape in which to rebuild l ...
11:50
  1. Data Insights & Analytics Track
    25 mins
    Customers consume our content, offers and products across many online and offline channels. From billboard advertising and in-store promotions to email marketing, digital advertising, social influence ...
10:25
  1. Delivery & Fulfilment Track
    25 mins
    In this masterclass, we answer how to optimise your delivery process based on consumer expectations in a post-COVID world. We take a look at what consumers expect with their delivery when they order o ...
11:30
  1. Delivery & Fulfilment Track
    25 mins
    Increasing numbers of brands, manufacturers and distributors are reaching out and trading directly with consumers through direct to consumer (D2C) channels either as long terms strategic initiatives o ...
12:00
  1. Delivery & Fulfilment Track
    30 mins
    A Q&A with Ollie Marshall, managing director of Digital First Retail on how they resurrected the Maplin brand and the reasons behind why they built the business around a distributed supply chain.
12:35
  1. Delivery & Fulfilment Track
    30 mins
    Internet fusion group has sustainability at the heart of its business, but this wasn’t always the case. Find out how, since 2014, the action and outdoor retailers positive climate and anti plastic pol ...
17:15
  1. eCommerce Awards 2020
    30 mins
    Ensure you and your teams are ready to find out the WINNERS of eCommerce Awards 2020 … This year we’ll be virtual, but that doesn’t mean you can’t dress up in your finest party gear, pour a glass of f ...
10:30
  1. Ecommerce Marketing Track
    25 mins
    Today, the winners in business are not always the ones with the lowest prices or the biggest range of products. In fact, the winners are not even always the biggest brands. The winners are those who l ...
11:40
  1. Ecommerce Marketing Track
    35 mins
    A recent McKinsey survey of more than 200 organizations across industries, reported that over 90 percent of executives said they expect fallout from COVID-19 to fundamentally change the way they do bu ...
12:45
  1. Ecommerce Marketing Track
    25 mins
    We are in an epic battle for eyes and ears, a 'smash and grab’ raid on our attention. It is one constant, never-ending stream of content that comes in through our eyes and out of our brains at the spe ...
14:50
  1. Marketing Automation & AI Track
    15 mins
    Marketing and product teams are tasked with understanding customers. To do so, they look at customer preferences — motivations, expectations and inclinations — which in combination with customer needs ...
15:50
  1. Marketing Automation & AI Track
    25 mins
      Marketing teams are shrinking in size, and versatility is the name of the game.  The modern-day marketer has to work serval roles; lead generator, copywriter, social media guru and of course email m ...
16:20
  1. Marketing Automation & AI Track
    30 mins
10:25
  1. Marketing Personalisation & Engagement Track
    25 mins
    Purelei is a German-based Hawaiian-inspired jewellery and accessories brand that’s clearly doing something right - they have grown 3X in just three years to a healthy 8 figure company. Jessica is one ...
12:05
  1. Marketing Personalisation & Engagement Track
    25 mins
13:50
  1. Marketing Personalisation & Engagement Track
    30 mins
    As consumer behaviours in digital accelerate, so too does the debate around fair and ethical use of data. As we move into a post-cookie era brands need to prepare and adapt their approach to data to b ...
14:00
  1. Omnichannel Track
    25 mins
    For a long time, we’ve been hearing about the importance of delivering a seamless experience to customers. But what does that mean? Creating immersive customer experiences is not as hard as it sounds! ...
14:30
  1. Omnichannel Track
    30 mins
    Cox & Cox have adopted a mobile-first approach since the upgrade of their eCommerce platform, with content and improved personalisation central to their growth. Utilising the right technology partners ...
15:30
  1. Omnichannel Track
    25 mins
    As brands and retailers navigate the changing e-commerce landscape as a result of the pandemic, with an abundance of digital channels and limited resources — it’s never been a more challenging time to ...
16:00
  1. Omnichannel Track
    25 mins
    SaaS and Open Source ecommerce platforms offer different strategic options to different types of retailers and merchants, but amongst the hype from all sides, how do merchants work out what is best fo ...
09:50
  1. The Future of Ecommerce Track
    30 mins
    Building the next-generation shopping experience is not a function of how much money you spend on marketing or how nice your shopping cart is. It is driven entirely by how well you can manage your cus ...
13:55
  1. The Future of Ecommerce Track
    25 mins
    Since founding as a website selling footwear in Germany in 2008 Zalando has grown from an online retailer to a fashion platform spanning 17 markets with more than 34 million active customers, 2,500 br ...
14:25
  1. The Future of Ecommerce Track
    25 mins
    Progressive Web Apps (PWA) represent a leap forward for eCommerce stores. By blending the flexibility of the open web with the functionality of native apps, they have the power to transform customer e ...
14:55
  1. The Future of Ecommerce Track
    40 mins
    Direct to consumer is not a new concept but the internet gave DTC potential reach and a way to connect to customers in a personal, unique way. The first pioneers in DTC ecommerce caught the attention ...
15:40
  1. The Future of Ecommerce Track
    25 mins
    Covid-19 has rapidly accelerated a seismic change in online buying behaviour driven by a new generation of digitally native buyers who are shunning offline interactions and redefining the relationship ...
    magento
16:10
  1. The Future of Ecommerce Track
    25 mins
    The onset of COVID-19 dramatically accelerated the shift toward eCommerce, ushering in a new era of customer experience in which shoppers' expectations and demands are raising the bar for brands. Thro ...
15:25
  1. The Future of Marketing Track
    25 mins
    In this session the General Manager of BigCommerce EMEA, Jim Herbert, will discuss how Open SaaS is powering and scaling all sizes of ecommerce merchants across the globe. What is Open SaaS? Why are l ...
15:55
  1. The Future of Marketing Track
    25 mins
    The rise of e-commerce also has profound implications for maintaining and growing brands, from the importance of digital availability to the rise of shoppable advertising formats. We’ll be explaining ...
16:25
  1. The Future of Marketing Track
    25 mins
    Privacy and data protection is increasingly of vital importance to consumers today. Learn how Huawei is using its technology and innovation to give consumers more control, and consider what this means ...
10:35
  1. UX & CRO Track
    25 mins
    Delighting your customers should be #1 of your on-site search strategy.The top 500 retailers average e-commerce conversion rate is just above 3% compared to Amazon who commands 13% site conversion rat ...
11:05
  1. UX & CRO Track
    15 mins
    In this session, Andy Mulcahy, Strategy & Insights Director at IMRG will put questions to Sherene Perrier, Global Head of eComm at ROLI and Flavio Lamenza, Senior UX Designer at Vodafone to get insigh ...
12:05
  1. UX & CRO Track
    25 mins
    Today’s customers are won and lost online so it's important to make every digital interaction count. Join the session to get to grips with the latest shopping trends and how retailers can win in the c ...
12:35
  1. UX & CRO Track
    20 mins
    Doing your best work in a world of distractions and endless backlogs may seem impossible, but it doesn't have to be that way. Your best work is within reach everyday, you just can't get there alone. I ...