eCommerce Expo recognises that for any ecommerce company the main differentiator between them and their competitor is Customer Experience. As such, we're launching the brand new Customer Experience Zone to sit within eCommerce Expo, reflecting the reality that this service element is not only limited to the contact centre but integrated throughout a business.
The best customer experiences are driven by great insights so we've dedicated an entire zone to the three 3 c's:
- Customer Insight
- Customer Satisfaction
- Customer Experience
If CSAT, NPS and customer insight mean something to you, then you will find the right tech and suppliers to help you meet the hefty demands of hard-to please customers. You will also get to hear from the best in the business on how you can improve your customer service and what really makes your customers happy.
Customer Insights Theatre
The Customer Insights Theatre returns for a second year where you can learn about how you can improve your customer experience through better research and data analytics, so that you’re focusing on the right things to make a big difference to customer satisfaction.
Previous speakers include:
- Contact Centre Support Services Manager, House of Fraser
- Customer Experience Director, Oracle
- Head of Customer Insight & Futures, BT
- Global Director Brand & Customer Experience, Bupa
- Director of Customer Experience, National Grid