Fulfilment, Retention & Delivery Theatre
Day 1 - Tuesday 11th October 2011
Sponsored by
| Time | Company | Speaker | Title | ||||
|---|---|---|---|---|---|---|---|
| 9.45-10.15 |
 |
Daniel Latev |
E-Commerce Growth From a Consumer Perspective: How companies can meet consumer demand |
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| 11.00-11.30 |
 |
Phil Rothwell |
From Checkout to Delivery: Perfecting the customer journey |
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| 12.15-12.45 |
|
Chris Stevens Head of Industry Distance Selling Swiss Post International Management |
Delivering Excellence in Ecommerce | ||||
| 13.15-13.45 |
 |
Patrick Wall |
Growth Areas & Innovation in Delivery: Case studies from Mothercare, ASOS and John Lewis
|
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| 14.15-14.45 |
 |
Miki Balin Founder & CEO |
Stop Visitors From Leaving Your Site: New trends in online shopping behaviour | ||||
Day 2 - Wednesday 12th October 2011
| Time | Company | Speaker | Title |
|---|---|---|---|
| 9.45-10.15 |
 |
Marcus Kaber, Senior Vice President for Global Marketing and Sales, Netop |
Top 10 Methods To Improve ROI With Live Chat |
| 11.00-11.30 |
 |
Michael Weston |
Those First Impressions: How to harness Affirmation Bias to create rewarding customer relationships |
| 12.15-12.45 |
 |
Joshua March Co-Founder & CEO Conversocial |
From Social Village to Global Village: The future of social customer care |
| 13.15-13.45 |
 |
Adler Martins, Law Consultant, ExportBR | Opportunities and Challenges for International Logistics in Latin America – How Ecommerce Pioneers Succeed in Brazil |
| 14.15-14.45 |
 |
Mailing Paul Galpin |
Are You Delivering? Hear what your customers REALLY think about delivery choices and standard vs premium |
| 15.30-16.00 | Session being confirmed, check back for details |
Fast-Track Pass
The 2011 Fast-Track Pass guarantees you access to the Fast-Track queuing system to any education (seminars / keynotes) sessions at eCommerce Expo, through the Fast-Track entrances. Make sure you act fast to get a £50 early-bird pass, valid for both days! This pass gives you priority access to all Seminar and Keynote Theatres. Register now as a visitor and then buy your £50 pass - only 5% of seats will be available for Purchase through the Fast-Track Pass Scheme.
Visualsoft eCommerce
