Call Centre & Customer Management Expo
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eCommerce Expo 2011 ran alongside Call Centre & Customer Management Expo, to offer the full ecommerce and customer service solution.. Customer service & call centres should be central to your ecommerce strategy - you want loyal customers, who return because all areas of your business reflects excellence.
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Free Entry With Your Badge
When you attend eCommerce Expo, your badge will give you free entry to Call Centre & Customer Management Expo, where you'll have access to even more seminars, a host of suppliers and features that will ensure your customers are receiving excellence at every stage!
Your badge gives you access to:
6 inspirational Keynotes - containing revolutionary customer management techniques, as well as motivational thinking, the Keynote Programme will be addressing the most pressing issues the industry is facing today.
4 dedicated Solutions Theatres - be the first to see the hottest industry products being unveiled at one of the four Solutions Theatres.
- Call Centre Technology Theatre
- Customer Management Technology Theatre
- Call Centre & Customer Management Services Theatre
- Social Media Theatre
200 leading Suppliers - Call Centre & Customer Management Expo boasts the biggest range of call centre and customer management suppliers under one roof. Have the opportunity to learn from the providers bringing customer service excellence to companies selling online across Europe.
Bring the Whole Team
With free entry for the whole team to both eCommerce Expo and Call Centre & Customer Management Expo your team has the opportunity to really ensure your ecommerce strategy portrays excellence. From quick delivery, to easy to navigate websites and ecommerce platforms; from great customer service to effective acquisition; and from efficient call centres to mobile commerce you'll really deliver on every level and ensure the UK continues to lead the world in ecommerce excellence.
Why is Call Centre & Customer Management Expo relevant to you?
- Call centres are part of the fulfilment channel. You need a team to deal with enquiries when orders are delayed or missing, or when customers can't find the relevant information on your website. As your sales increase through your ecommerce site, so will the need to meet the demand of these customers.
- Call Centre & Customer Management Expo covers a range of call centre options, in-house, outsourced or a blend of both. You can discover what fits best for your business.
- Enquires are likely to be multi-channel, so your call centre staff need to be geared to cope with the online customer.
- Ecommerce platforms must be integrated with call centre resource planning systems. In order to effectively manage staffing levels and anticipate peaks in demand call centres and ecommerce platforms must work closely together.
- Integrating the ecommerce platform and call centre procedures are key. Staff will need to know delivery details, stock availability and products in order to efficiently deal with questions, query's and complaints.
